When asked if they are okay, more than two-thirds of individuals feigned to be “fine” rather than admit to having mental health issues. Nearly four out of ten individuals in a survey of 2,000 persons believe the person asking the inquiry is just making small conversation and doesn’t want to hear about a mental health problem. A quarter feels too ashamed to be upfront and honest, while 17 percent are concerned that doing so will make the other person dislike them less. A fifth concern is that it will make the other person regret asking the inquiry. Santander commissioned the study to encourage individuals to talk about their mental health after discovering that 66% of people have experienced mental health problems due to financial difficulties.
With the UK furlough plan due to expire, it’s expected that individuals will continue to suffer, especially furloughed workers who may now face redundancy. Santander has partnered with MIND, a mental health organization, to give training and assistance to Santander employees on how to have “the appropriate dialogues” with clients facing mental health issues. “Many of us don’t want to “burden” people with how we feel, or we worry that if we’re honest about a mental health issue, we’ll be judged or treated differently,” said Josie Clapham, director of financial assistance at Santander.
“We know that money worries may lead to mental health issues, and we recognize that the struggles of the previous eighteen months are far from finished for some individuals.
“We want clients to know that if they need to talk to us, we’re available to listen with a compassionate, non-judgmental ear and offer sensible financial solutions.”
According to the study, when respondents were asked, “Are you okay?” they were three times more likely to open up about a physical problem than a mental health problem.
However, when asked whether they are alright, 69 percent want to hear an honest answer. And 79 percent would ask again if they didn’t get the truth the first time. According to the survey, if they were given an honest answer about how the other person truly felt after asking whether they were okay, 43 percent would feel “happy that they inquired.” Another 45 percent would be relieved that they felt free to be honest, while 36% would be humbled that they had confided in them. According to the survey, half of the individuals would consciously check in with someone more regularly if they knew they were suffering mental health issues. It was also shown that more than half (52%) of people would not disclose not feeling well to a spouse and that 53% would hide their actual sentiments from close friends.
Following the coronavirus epidemic, however, 59 percent of respondents are now more inclined to answer honestly when asked whether they were alright – even if they were not.
Despite this, over a fifth of people (18%) find it challenging to share their deepest emotions, even with those closest to them.
“We know there is a significant relationship between money and mental health,” Emma Mamo, MIND’s head of workplace wellbeing, said. For some, the epidemic and the economic downturn have hit them both hard, with the effects likely to last a long time.
“While this study reveals that many still find it challenging to talk about their mental health, we must continue to have these essential discussions.”
“There are a lot of individuals who are willing to listen without passing judgment and point you in the right direction if you need it.
“Mind is delighted to be offering training to Santander to improve the mental health and wellbeing of its employees and customers.
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